Support & Contact Policy

Last Updated: January 2026

This Support & Contact Policy explains how users of By7800 can reach our support team and what to expect when requesting assistance.

Our services are currently offered exclusively to users located in Afghanistan.

1. Support Scope

By7800 provides customer support for:

• Order status and delivery issues
• Payment verification and transaction confirmation
• Invalid or undelivered digital products (subject to verification)
• General questions about our services

We do not provide support for:

• Third-party platform bans or restrictions
• Issues caused by incorrect user information
• Matters outside the scope of our services

2. How to Contact Support

Users may contact By7800 support through the official support channels listed on our website, which may include:

• Support ticket system
• Official email address
• Live chat (if available)

⚠️ Requests made through unofficial channels or third-party platforms are not recognized.

3. Response Time

• We aim to respond to support requests within a reasonable timeframe.
• Response times may vary based on request volume, complexity, or technical issues.

By7800 does not guarantee immediate responses or resolution times.

4. Required Information

To assist you efficiently, you may be asked to provide:

• Order ID or transaction reference
• Cryptocurrency transaction hash (TXID)
• Registered email address
• Clear description of the issue

Failure to provide accurate information may delay or prevent resolution.

5. User Conduct

When contacting support, users must:

• Communicate respectfully
• Avoid abusive, threatening, or fraudulent behavior

By7800 reserves the right to:

• Limit or refuse support
• Suspend accounts

In cases of harassment or abuse toward staff.

6. Resolution Authority

All support decisions, including:

• Order verification
• Product replacement
• Order cancellation

Are made at By7800’s sole discretion, in accordance with our Terms of Service and Refund & Delivery Policy.

7. Policy Updates

By7800 may update this Support & Contact Policy at any time.

Continued use of the website constitutes acceptance of the updated policy.

By contacting or using By7800 support services, you acknowledge that you have read and agreed to this Support & Contact Policy.